TOP PHONE UK's Mission is to provide the delivery of the highest quality products and services so that the vision of being a company that delights its customers can be achieved. This is the reason why we exchange products that present technical and functional problems within 60 days, counting from the date of receipt of the device, and we accept returns of products that do not correspond to the expectations of our users. within seven (07) business days from the order delivery date.
In the event of a defect in your product, schedule its removal with Top Phone UK*, which will analyze and eventually forward it for repair or exchange. During this review and repair period, we will provisionally a device** for your convenience.
The period for diagnosing the device is up to 20 (twenty) working days.
Important: If you receive the device outside the characteristics according to the specification purchased, such as broken, cracked, or without calling, notify your representative immediately.
We advise, as a preventive measure, that you add our WhatsApp to your contacts. Because, if you need to trigger the warranty, your service will be much faster.
I want to return my product due to regret or withdrawal from the purchase.
To return your product, please observe the following conditions :
The deadline to withdraw from the purchase of the product is up to 07 (seven) calendar days from the receipt of the device./ NEW: The right of repentance remains, which can be exercised within the period of 07 (seven) business days, period in which the customer can request a refund.
The product must be returned in the same state of conservation and in the same way it was delivered to the user, within box, accompanied by accessories. The product must be sent in an identical state to the one sent and reset, with the factory settings, without any type of blockage.
Upon receipt of the device in our stock, if misuse of the device by the customer is identified, it will be returned to the sender and the return request closed.
My product had technical problems that prevent me from using it:
The warranty for product exchanges for technical functional problems is 90 (ninety) days from receipt of the device;
When contacting your Top Phone UK representative, inform the defect that the device is presenting and since when this problem is occurring. In order for your request to be answered with more agility, it is important that you send an image or video that proves the irregularity of the device.
The device will go through Technical Assistance if necessary, and the defect can be repaired and sent the same model or sent a new model, if it is not possible to adjust the device in a timely manner to meet the exchange deadline.
Upon receipt of the device in our stock, if misuse of the device is identified by of the customer will be returned to the sender and the return request closed.
The warranty for product exchanges due to technical and functional problems is 12 (twelve) months from receipt of the device. In these cases, the customer must contact the manufacturer's technical assistance, whose contacts are available in the User's Manual available in the product box.
Refund of amounts – Only within 07 (seven) calendar days after receiving the device
TOP PHONE UK ASSISTANCE
< strong>+ 44 7563 279573